The week of October 22, 2012 Caterpillar will open their new
Parts Distribution Center (DC) near Arvin, CA resulting in the closure of the
current Hayward Parts Depot
Why is Caterpillar closing the Hayward Parts Depot?
Caterpillar is spending billions of dollars on new plants
and facilities across North America over the
next few years. One example of Caterpillar’s commitment to support the West
Coast market is to replace the 40-year-old Hayward Parts Depot (100,000 ft²
warehouse) with the state-of-the-art California Distribution Center (400,000
ft² warehouse, plus 200,000 ft² outside storage) near Arvin, CA.
Where will my parts
come from?
Peterson will continue to maintain our extensive inventory
of Cat parts, just as we do today. In those instances where we source a part
from Caterpillar, Hayward
will continue to ship parts until its last day of outbound operations: Tuesday,
October 30. Parts availability will decline at Hayward in October as the facility prepares
for closure. Starting Wednesday, October 31, the California DC will be the
primary facility for Cat-sourced parts. Orders not sourced to the California DC
will continue to be supplied from other Cat parts facilities just as they do
today.
Where is the new California
DC?
The new distribution center is part of the Tejon Ranch
Commerce Center
development
in Central California’s
Golden Empire (www.tejoncommerce.com). The development is located at the
junction of Interstate 5 and Highway 99.
When will I receive
my parts?
All parts ordered from Peterson before 6:00 p.m. that source
from the California DC will be available for pick up in San Leandro the following morning at 7:00
a.m. Branch stores and parts drops will take an additional day.
I’m a TEPS dealer.
How does this affect me?
Starting Wednesday, October 31, both your emergency and
stock orders will source to the California DC. Stock orders placed before 12
p.m. will arrive in 1-2 days. Emergency orders placed before 6 p.m. will be available
for pick up in San Leandro
the following morning at 7:00 a.m.
Will this affect the
Peterson parts drop system?
Peterson will continue to deliver parts to our drops Monday
through Friday nights just as we do today.
Will I be charged a
shipping fee for items backordered from the California DC?
Parts ordered as an emergency order may have an applicable
fee; items placed on stock order will not.
Can we pick up our
own parts at the Caterpillar DC?
Customer pick-ups are not allowed at the DC. Expedited/courier
services can be arranged.
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