The week of October 22, 2012 Caterpillar will open their new Parts Distribution Center (DC) near Arvin, CA resulting in the closure of the current Hayward Parts Depot
Why is Caterpillar closing the Hayward Parts Depot?
Caterpillar is spending billions of dollars on new plants and facilities across North America over the next few years. One example of Caterpillar’s commitment to support the West Coast market is to replace the 40-year-old Hayward Parts Depot (100,000 ft² warehouse) with the state-of-the-art California Distribution Center (400,000 ft² warehouse, plus 200,000 ft² outside storage) near Arvin, CA.
Where will my parts come from?
Peterson will continue to maintain our extensive inventory of Cat parts, just as we do today. In those instances where we source a part from Caterpillar, Hayward will continue to ship parts until its last day of outbound operations: Tuesday, October 30. Parts availability will decline at Hayward in October as the facility prepares for closure. Starting Wednesday, October 31, the California DC will be the primary facility for Cat-sourced parts. Orders not sourced to the California DC will continue to be supplied from other Cat parts facilities just as they do today.
Where is the new California DC?
The new distribution center is part of the Tejon Ranch Commerce Center development
in Central California’s Golden Empire (www.tejoncommerce.com). The development is located at the junction of Interstate 5 and Highway 99.
When will I receive my parts?
All parts ordered from Peterson before 6:00 p.m. that source from the California DC will be available for pick up in San Leandro the following morning at 7:00 a.m. Branch stores and parts drops will take an additional day.
I’m a TEPS dealer. How does this affect me?
Starting Wednesday, October 31, both your emergency and stock orders will source to the California DC. Stock orders placed before 12 p.m. will arrive in 1-2 days. Emergency orders placed before 6 p.m. will be available for pick up in San Leandro the following morning at 7:00 a.m.
Will this affect the Peterson parts drop system?
Peterson will continue to deliver parts to our drops Monday through Friday nights just as we do today.
Will I be charged a shipping fee for items backordered from the California DC?
Parts ordered as an emergency order may have an applicable fee; items placed on stock order will not.
Can we pick up our own parts at the Caterpillar DC?
Customer pick-ups are not allowed at the DC. Expedited/courier services can be arranged.
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